Terms and conditions

Last updated: 22 September 2026

These terms describe the general arrangements for quotations and assignments for software development, technical advice and automation provided by Friso Tech & Media, Dutch Chamber of Commerce number 90190386, VAT ID NL004795431B83. Contact: f.kluitenberg [at] ftam [dot] nl.

Agreeing an assignment

An assignment is formed when a quotation or assignment is accepted in writing, including by email. The quotation describes the work, intended result, price and schedule. These terms apply where they have been made available and declared applicable before or when the agreement is concluded. Specific written agreements take precedence over these general terms.

Performance and cooperation

We perform the work with care and to the best of our knowledge. The client provides the information, access and feedback needed for the work in good time and ensures that supplied materials may lawfully be used. Deadlines are binding only when explicitly agreed. If delays occur, we inform each other and agree an adjusted schedule.

Prices, payment and changes

The quotation states the price, applicable VAT and payment term. Invoices must be paid within the agreed term. Work outside the agreed scope is discussed in advance, including its effect on price and schedule. Ongoing maintenance, hosting, licences and support are included only if explicitly agreed.

Delivery and usage rights

We agree how work will be delivered and reviewed. Report any defect as specifically as possible so we can investigate and agree an appropriate solution. After full payment, the client receives the usage rights agreed in writing. Assignment of copyright or exclusive rights requires an explicit agreement. Third-party components and open-source software remain subject to their respective licences.

Confidentiality and personal data

Both parties keep confidential information received for the assignment confidential unless disclosure is required by law. Where we process personal data on the client’s behalf and a data processing agreement is required, we agree it before that processing begins.

Termination, liability and disputes

If a problem arises, the parties first contact each other to seek a solution. The consequences of termination, liability and remedies are governed by the specific agreement and applicable law. These terms do not exclude statutory rights that cannot lawfully be excluded.

Dutch law applies, without prejudice to applicable mandatory protections. We first try to resolve disputes through consultation. If this is unsuccessful, a dispute may be submitted to the competent court.

This English version is provided for convenience. In case of differences, the Dutch text prevails to the extent permitted by law.